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We need a clinician review system with a personal touch

Mark Kelley wrote a clear piece explaining that friends and providers are still patient’s most trusted medical referral resources in a piece titled, “Why quality reports for hospitals and doctors are interesting but flawed.” Mr. Kelley cited unsynchronized, inconsistent systems as a source of frustration rather than insight for patients. The most common online referral database for patients? Yelp.

We are living in a health care crisis. Health care costs are increasing faster than annual incomes. Family deductibles and premiums are increasingly annually without increasing access to care. And out-of-pocket cost continue to rise for individuals and families without large benefits to overall health. It’s almost unfathomable how patients are going to access adequate, quality care without suffering major setbacks in other areas of their lives. Yet we’re also seeing medical technological advances no other generation has seen or had access to — innovative solutions to diseases and breakthroughs in the development of new medications. What is missing is a clear line of information shared between patients, providers and medical systems. There is significant potential in the health care market to develop a system more reliable than word of mouth referrals.

Health care providers need more efficient and synchronized systems to save on cost. Insurers need high patient volumes in order to make profits. Patients are demanding higher quality care, investing more time in understanding their care and suffering the consequences of the health system’s flaws. What we need is a health care information platform that meets all of these needs and values what every patient, provider, insurer, and investor entered the health care market for better health outcomes.

Continue reading …

Your patients are rating you online: How to respond. Manage your online reputation: A social media guide. Find out how.

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